End of year is coming, and with it comes the Telco Embargo
As we approach the end of the year, we also approach a period where major Telcos including Telstra, Optus and NBN restrict or stop certain types of services over the holiday season.
Embargo dates for 2022 -23
December 14, 2022, to January 16, 2023
This information is especially important if you’re thinking of relocating offices so you can get organised early and contact us well in advance to ensure new phone lines get installed before the embargo period. With that in mind, we have created this page with all the information you need to know for the Telco Embargo this summer.
What does the embargo mean for my business?
Major telcos such as Telstra limit or cease certain services annually during the embargo period. Services that will be impacted during the embargo period are:
Internet Services
Fibre, NBN, or other broadband internet connections, cabling and connectivity.
Network Services
Relocations, reconfigurations, hardware or software upgrades; Adds, Moves and Changes to fixed lines.
Voice Services
Provisioning of new hosted phones systems / VoIP, new numbers and porting of numbers from one carrier to another.
Services that will continue during the Embargo Period
Faults and mobile support services will continue as usual during the embargo period.
Faults
Fault restoration activity is exempt from the network embargo period and can be lodged as normal with service providers.
Mobile Services
There is no embargo period for Mobile Services however delivery of some products may take longer than usual.
Typical mobile services which continue throughout the holiday period are:
- activating SIM cards
- connecting a new mobile service
- disconnecting a mobile service
- mobile plan changes
- transferring ownership of a service
- investigating billing issues and credit management
Support
Most carriers provide a level of support during the telecommunications embargo window, however, they may be unable to action some requests immediately, and response times may vary from company to company.
How do I avoid business interruption?
If you’re relocating offices, ensure you plan ahead to connect any new phone lines, and set up any new networks before the deadline (between December 14, 2022 and January 16, 2023).
Please contact Key Technologies as early as possible to arrange new phone lines and networks and prevent any urgency during this busy season.
Will KeyTech support services be affected?
KeyTech will be business as usual during the embargo period but are bound to experience delays with the abovementioned Telstra services.
During the holiday period, KeyTech will be operating with reduced staff, however, we will endeavour to address any technical issues in a timely manner.
Call us on: 1300 755 615
Or email us: info@keytech.au
