Cisco Headset 500 Series

Cisco Headset 500 Series

Clear and reliable communication is essential for staying productive and communicating effectively in meetings. We highly recommend Cisco’s Headset 500 Series headset models for a cutting-edge audio solution designed to deliver vibrant sound and exceptional performance for users in open workspaces.

Vibrant Audio for Enhanced Experience

The Cisco Headset 500 Series brings a new level of audio quality to your daily work routine. Whether you’re immersed in your favourite tunes or engaged in important meetings, the headset provides bold and vibrant sound. The unidirectional microphones are specially designed to focus on your voice, ensuring that you’re heard loud and clear in any conversation.

Stay Productive with Noise Isolation

Open work environments can often be bustling with activity, making it challenging to concentrate. The Cisco Headset 500 Series tackles this issue with outstanding noise isolation, allowing you to maintain focus even in the busiest settings. Its sleek and comfortable form factor ensures all-day comfort, making it a perfect companion for extended work sessions.

A Magical Setup Experience

Setting up your Cisco Headset 500 Series is a breeze. The user-friendly and intuitive setup process allows you to get up and running quickly. The headset also comes equipped with automatic software upgrades, diagnostics, and metrics, streamlining device management for IT professionals.

Work Unrestricted with Wireless Models

Embrace the freedom of movement with the wireless models of the Cisco Headset 500 Series. These models utilise DECT technology to provide crystal-clear sound over a connection range of over 300 feet from the base. Additionally, the optional multibase feature enables seamless switching between up to four audio devices using USB or Bluetooth connectivity.

Proven Reliability with Deep Integrations

Built with deep integrations for Cisco IP phones, Webex DX80, Jabber, Webex Meetings, and Webex, these headsets ensure compatibility and a seamless user experience. IT administrators will appreciate the single-panel administration interface, simplifying management tasks.
The Cisco Headset 500 Series is more than just a headset; it’s a powerful tool to enhance productivity and communication in open workspaces. With its vibrant sound, noise isolation, intuitive setup, wireless capabilities, and seamless integrations, this series is the perfect choice for professionals seeking a top-notch audio experience.
Upgrade your audio experience with the Cisco Headset 500 Series and release your full potential in open work environments.

Cisco 500 Series Headset Models

Cisco Headset 521

  • Single earpiece
  • In-call indicator with USB adapter
  • 3.5mm or USB
Cisco Headset 522

Cisco Headset 522

  • Dual earpiece
  • Padded headband
  • In-call indicator with USB adapter
  • 3.5mm or USB
Cisco Headset 531

Cisco Headset 531

  • Single earpiece
  • In-call indicator with USB adapter
  • RJ9 or USB adapter (optional)
Cisco Headset 532

Cisco Headset 532

  • Dual earpiece
  • Padded headband
  • In-call indicator with USB adapter
  • RJ9 or USB adapter (optional)
Cisco Headset 561

Cisco Headset 561

  • Single earpiece
  • Wireless (DECT)
  • 9 hours talk time
  • Standard base or multibase
Cisco Headset 562

Cisco Headset 562

  • Dual earpiece
  • Wireless (DECT)
  • 9 hours talk time
  • Standard base or multibase
Standard base for 561 or 561 Cisco 500 series headsets

Standard base

  • For 561 or 562
  • Single source
  • Range 300+ feet
Multibase for 561 or 561 Cisco 500 series headsets


  • For 561 or 562
  • Up to 3 sources
  • USB/DECT/Bluetooth
  • Range 300+ feet
Relocating Office?

Relocating Office?

Six Things You Should Consider Ahead of the Move

+ Bonus Moving Checklist

Are you planning to move to a new office and are unsure where to start? We can help you prepare with this short moving checklist and with our IT & phone system & web services, you will be quickly moved in and carrying out business as usual.

Moving to a new office can be an exciting and stressful time. Some new offices are not equipped with enough data and electricity points or can only get a certain NBN type so it is important to consult your IT and Phone company as early as possible to ensure a smooth move.

Below are some things to consider as you plan and schedule the various details of your move.

Key Tech can setup and test your new office network

Check if your new office network is VoIP ready.

When you move to a new location, one of the first things that will need attention is getting connectivity set up and verified. Your IT contractor should take care of this for you by making sure all labels on sockets match what’s been installed in order before testing each cable from end to end as well as ensuring there are ports available for desk phones to operate properly along with printers or other IP devices such intercoms which may also be needed during setup time. Ensure that core switching and routing hardware are properly configured.

If your business is very phone-centric or your staff make a lot of video calls, a typical business bandwidth should easily support your VoIP phone system. If you’d like to be sure, our team can test your current VoIP network load.

Keep the phone lines active during the move.

Cloud phone systems have been around for a long time and are proven to be convenient and provide a great user experience. They allow businesses to have multiple extensions on any IP-connected device of choice. You will be able to take calls and not worry about being unreachable. The advantages of cloud phone systems continue when we look into the functions of a virtual receptionist!

If you have an on-premises phone system, however, you won’t be able to take calls while your phone system is packed up and in transit on the truck. You must notify your phone company or SIP provider to keep your number active and ask them to temporarily forward your number to a mobile number or a voicemail box until your phone system is set up in the new location.

Packing and moving your IT equipment.

Even if there’s not much gear to move, it can save time and headaches if you hire professionals to pack, ship, install and configure your networked equipment, including your phone system. If moves are local, they are typically scheduled during a weekend to minimise business disruption.

If your servers contain sensitive data that is subject to security regulations, you may need to hire special services to transport and secure the servers during the move.

Test voice quality and extensions at the new location.

You should back up any data stored on your system before moving, such as voicemail messages or recordings. After the move is complete have all employees test their phones immediately when reconnected to make sure there are no issues with connectivity and functionality in the new location.

It is important to include instructions in an email so they know to test things like inbound/outbound calling, leaving voicemails, and internal extensions and conference bridges. By testing early, problems can be dealt with sooner rather than later.

When you’re moving, it’s important to consider the different ways your employees can stay connected to one another and your customers. If you have a cloud phone system, you could introduce your team to a softphone application. They will be able to stay online during the move and be able to receive calls to their extensions while away from their desks. Softphone applications can also function as a backup phone if your office is ever snowed in, out of power, flooded or otherwise unreachable.

Update announcements, greetings, and contact information

Don’t forget to update quickly:

Dispose of unused or outdated hardware properly

If you replace any of your hardware, there are several ways to properly dispose of the old hardware. If your PBX phone system is in good condition, you can call any local and national vendors and they will purchase your used telecom equipment. You can also donate it to a local non-profit organisation or charity. There are also IT recycling services that can take your outdated or retired computers, servers and equipment.

Please note: It is good to practise, particularly in a regulated industry such as healthcare and finance, to ensure that any old company and customer data is irretrievable on hard drives and devices before disposing or donating the items.

The move of your business can be stressful, but it’s also an opportunity to get rid of unnecessary equipment and outsource tasks that are better performed by cloud service providers. By consulting and planning your move with your telecom service, your move will go smoothly with no disruption to your supplier or customer communications and no unpleasant surprises.

Relocating Office Checklist

Consult Key Technologies, Brisbane's trusted company for IT support and business communications.

Your Name(Required)
I would like more information on the following services

Let’s support local business

Let’s support local business

Businesses are struggling at the moment due to the aftermath of the pandemic, staff and supply shortages and the cost of living increasing. Here at KeyTech, we want to relieve some of your business burdens with our technical expertise and reward you for introducing us to your associates.

By referring us to your business connections, we can unite and support each other in the local business community during these challenging times.

Terms and Conditions

*Referring business must be a current client of KeyTech and on a current contract with KeyTech

*Referred businesses will receive a 20% discount off their first month’s invoice

*20% discount will be applied to the referring business’ monthly invoice on the following month after their referral has converted to a sale

*There are no limits to how many referrals you make, each successful conversion adds 20% off. For example, if you refer 2 contacts and both take on services for 12 months, you receive 40% off your next month’s invoice and each of your referrals receives 20% off their first month.

Refer a friend

Existing Customer

Please complete your details below. If you wish to refer more than one business, simply complete and submit this form again.

Business you are referring

Please complete their contact details below
This field is for validation purposes and should be left unchanged.
Buyer’s Guide to Business Telephone Systems

Buyer’s Guide to Business Telephone Systems

A Buyer’s Guide to Choosing a Business Telephone System

If you’re in the market for a new business telephone system, there are a few questions you should ponder to lead you on the right track. In this article, we’ll go over these questions and help you answer them. The questions you should be asking yourself are:

  1. Do you need physical phones on your desks to operate? or would your employees get by using a virtual phone number on their mobiles?
  2. If you do need desk-phones, what kind of service would suit you best? You could choose a traditional business telephone system, provided by a telco or a dealer company such as ourselves. Alternately, you could choose a VoIP system which you can get from a number of suppliers.
  3. If you’re opting for VoIP, do you want it kept on the property (on-premises) or hosted by your service provider (cloud-based)?

We’ll help answer these questions in the article, but if you’d like to speak to an expert about this click here. Later in this article, we show you how to apply those questions to choosing between these types of business telephone systems:

Traditional Business Telephone Systems (Landlines)

In this case, we refer to traditional business telephone systems as landlines. They are typically supported by telephone companies, though if you are a Brisbane based business, you should contact us to see how we can improve your experience! Landlines or public switched telephone networks (PSTNs) are analogue systems that run over normal telephone lines. To run a traditional landline system, you’ll need an on-site PBX (private branch exchange). This piece of hardware provides support for internal extensions and call transfers. There are some landline systems that are actually hybrids, partially utilising VoIP. In these systems, the phone line is connected to the business’s data network, which in turn connects to the individual phones. It is worth noting that traditional business telephone systems are being phased out by telcos and may eventually go the way of dial-up internet.

  • Pros: They’re reliable, have stood the test of time, and are what most companies are most comfortable using.
  • Cons: Most providers are moving away from this solution, meaning it can be difficult to get them repaired or serviced.
  • Advice: These systems are suited to larger companies with the budget to pay for the hardware as well as IT consultants who can service them. They are also a necessity if your business doesn’t have a high speed internet.

VoIP Business Telephone Systems

These systems run over your internet connection rather than traditional phone lines. They boast a feature set that previously required expensive top of the range PBX hardware. This includes automated attendants, call queues and integration with computers. This computer integration allows calls to be sent to email inboxes and allows you to use your computer as your business phone. VoIP also gives remote workers to access the business phone system from their mobile devices.

  • Pros: VoIP provides an advanced phone system with all the features of a large corporation’s landline service. They’re cheaper than regular landlines and significantly less painful to configure.
  • Cons: These systems rely on a stable internet connection. If your internet connection drops out, so will your phone system.
  • Advice: These systems are great for smaller businesses that want to have the same level of functionality for their business telephone system as a larger corporation, or who have remote workers that need access to the phone system. Make sure your internet connection is reliable before committing to this option though.

If this is the option you’re going for, the next decision is to determine how it will be hosted. Read further for advice on this.

Virtual Business Telephone Systems

These systems are the most basic type of VoIP system. They are essentially an extensive call forwarding system that routes calls from the main business line to either the employee’s mobile or home phone. These systems can work well for home offices with a decent internet connection, but be careful if you live with other people outside of the business. These systems still provide a variety of features, however, including automated receptionists, voicemail, call forwarding, call screening and more.

  • Pros: These services allow businesses to present a professional image, even when working offsite.
  • Cons: Virtual phone systems aren’t full fledged phone systems, and since they work by forwarding calls, you will be paying for calls on your home or mobile phone, as well as the virtual phone line.
  • Advice: If your business has workers that work offsite most of the time or you’re a home office, then this solution may be for you.

Cloud and On-Premise VoIP Systems

On-Premises VoIP

With on-premises VoIP, the hardware used to run the system are kept (as you’ve probably guessed) at the business premises. This arrangement requires a large upfront cost since you’re purchasing the equipment that runs the VoIP connection. Because of this, you only pay a one time fee for the hardware, but you will still have to pay the ongoing costs of SIP trunking which allows you to make and receive calls with it. With this solution, your IT staff are responsible for maintenance, repairs and updates.

  • Pros: You control your service, so you are only relying on yourself to keep it going. You can also configure it exactly the way you’d like.
  • Cons: You will pay a significant upfront cost for the hardware. You also need to have IT staff capable of maintaining the system.
  • Advice: This solution is suited to those who have an in-house IT staff and are hoping to have total control over their system with immediacy.

Cloud VoIP

With a cloud based system, you don’t have any maintenance or expensive hardware to worry about. The service provider houses maintains and updates all of the PBX technology for you. The cloud makes growing your business easier by alleviating the headache of needing to upgrade your PBX hardware or add new lines manually. For this type of service, businesses generally pay a monthly fee on a per-user basis.

  • Pros: You needn’t purchase or maintain the expensive hardware that is otherwise a necessity. In fact, you don’t even need a desk phone (although that certainly is an option), you can set up your computer to work as your desk phone.
  • Cons: You’re not in control of the hardware. If the system has an outage, you need to trust that the service provider will bring it back up in a timely fashion.
  • Advice: This system is well suited to grow businesses that are on a fixed budget and that don’t have an in-house IT team to maintain and operate the PBX hardware. It is also a great option for businesses who want a stress-free setup of a new phone system with all the features of that of a large corporation.

Want to know more?

Ask us anything

Help me choose a business telephone system

How 5G is changing Australia

How 5G is changing Australia

How 5G is changing Australian internet for small businesses and consumers.

5G Telstra

Since the days of 1G, every new generation of mobile technology and internet has brought with it faster speeds and more functionality. Now, with 5G around the corner, the wireless technology promises to deliver speeds allowing you to download a 3GB file (like a HD film) in a mere matter of seconds (in contrasts to the current 4G technology taking a minute or 2)

Low latency Internet: What is it?

With 5G comes faster speeds, the ability to support 10 times the amount of connected devices, this is a massive boost for business mobility. How is this possible you ask? One of the major drivers behind the speed boost is called latency. Latency is the time it takes from sending a request to recieve a response over the internet.

5G internet may even deliver a 30th of the latency of 4G. Thus, 30 milliseconds on 4G may equate to 1-6 milliseconds on 5G (though it won’t be quite this fast in early days). The more rapid relay of information and fewer delays may lead to advances in various technologies.

For example, imagine a self-driving car that uses such low latency to collate information from its sensors to know what’s happening virtually in real-time, whilst also receiving updates on traffic and adjusting its route to alleviate the all-to-common congestion in Brisbane. Faster end-to-end transmission from the sensors to a cloud-based control system enables the car to collate information from the sensors and respond to hazards in a timely fashion.

“5G still has to adhere to the laws of physics – limited by the speed of light. However, with 5G technology, what has changed is the time it takes for data to travel from your device to the tower, through the server, and to a router to get somewhere,” a quote from Paul Milford, Networks Principal, Mobile Innovation Rollout at Telstra.

How can Telstra’s 5G low latency benefit small businesses in Brisbane?

This latency decrease means that business requiring fast response and reaction times can enjoy increased efficiency. Combine that with other recent innovations of the tech industry like big data and machine learning and the potential is astoundingly impressive.

According to a recent study on 5G for businesses “On top of the benefits for consumers, much of 5G’s value will come from enabling Australian business to become more efficient. Three-quarters of surveyed businesses say that faster, more reliable telecommunications would benefit their business.”

There’s predicted to be an even greater benefit for those in the tech industry. “Imagine a race where high-performance cars relay a huge variety of data, from braking to acceleration to wind dynamics, back to the team’s dashboards. Now imagine if all that data is relayed via 5G. In a car race when every millisecond matters, giving the team virtually real-time data would help them make in-the-moment racing decisions” says Mr Milford.

Other potential advances include off-site surgeons using surgical robotics and 5G internet to provide medical care to those in remote areas. The faster haptic feedback (virtual-feeling) may lead to more accurate outcomes.

What will it take to get there?

5G is anticipated to contribute up to $50 billion to Australia’s GDP by 2030 according to a recent report.

Telstra hopes to help ensure that Australian businesses are among the first in the world to harness the game-changing power of 5G. Telstra is leading in rolling out 5G networks, reaching a number of world and Australian firsts, and has already rolled out more than 200 5G capable sites.

The use cases for 5G will keep growing as the technology develops, and preparations for advances in emerging technologies like Internet of Things devices (IoT), AI, augmented and virtual reality, and even drones are set to benefit. All this depends on the quality of the underlying network.

Want to know more? Contact us, read more telecommunications and IT articles, or check out what we can do for you, from Telstra business plans to small business phone systems.

ISDN Cut-offs and nbn: How not to get left behind!

ISDN Cut-offs and nbn: How not to get left behind!

30 June 2018 Services will not be available for purchase by new customers.
30 June 2018 Services will not be available for purchase by existing Telstra customers who already receive the services as at that date. However, such existing customers will continue to be able to make configuration, software and record changes to services for each of the services, as outlined in Required Measure 5(D)).
From 30 September 2019
  • services will be disconnected in areas where the area’s rollout region disconnection date falls on or before 30 September 2019; or
  • for areas in which the rollout region disconnection date falls after 30 September 2019, services will disconnect as per the rollout region disconnection timetable.
By 2022 the final exit date for any services that have not been disconnected in accordance with the above will occur by 2022. We shall communicate the date in due course.