Client Support
eMail Support
Our support form below is the fastest way to get your enquiry in front of the right team member.
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eMail Support
Tell us about your problem
support page form
Summary of charges
Not applicable to customers on our support plans:
- Priority Support [phones]
- Desktop Support [IT]
- Server Support
Services / Billing
From $75 + GST.
All adds, moves, and changes on Telstra accounts, services and billing, for example: Change of lessee, relocation work, billing issues, modifications, and Telstra faults.
Technical Support
Remote from $75 + GST. On-site from $140 + GST per hour.
All adds, moves, changes and tasks require a technician to address issues such as: Faulty Telstra lines, faulty equipment not covered by warranty, and faulty infrastructure including cabling, points and racks.
The fastest way to get support
Login to your client portal and lodge a ticket. This way we can respond to your query fully prepared.