Virtual Receptionists Increase Productivity

Virtual Receptionists Increase Productivity

Any business can benefit from a virtual receptionist. No matter your industry, business size or budget, a Virtual Receptionist can reduce the costs of hiring call centre staff, and save your staff time by answering and directing your calls, taking messages and even scheduling appointments!

Low cost for a small business

Low Cost, 24/7 365-day Service

A Virtual Receptionist can deliver an excellent and proficient customer service experience that offers 24/7, 365-day service. A Virtual Receptionist costs a fraction of the cost to hire and train a traditional in-house receptionist.

No Call will go unanswered

Virtual Receptionists can be customised to suit specific company and industry requirements and can also speak different languages.

The most advanced Virtual Receptionist solutions can request customer information and simulate an actual conversation.

Virtual Receptionists can execute some business administrative tasks such as taking messages and scheduling meetings at any hour of the day.

Savvy Customer Support

Customers will not have to wait to receive assistance with common topics because Virtual Receptionists can perform a range of basic customer service tasks and also offer more evolved customer support through other channels, such as live chat. They can chat with potential and returning customers on social media channels and on the website. They can also direct tickets to the right customer agent, saving time and reducing staff workloads.

Lead Generation

A Virtual Receptionist with marketing skills can help in your lead-generating campaigns. Whenever they talk to new leads, they can add their details to your CRM so you can walk them through the steps to converting them into customers.

How to Get a Virtual Receptionist

To get started with your very own Virtual Receptionist, an established and trustworthy phone system provider can help you set up a reliable virtual receptionist. The provider will likely have subscription plans to choose from that will vary in price depending on your call volume and size of business.

The provider might ask you a few questions to understand your business model to help them understand your business’ call flow.

Round 3 of Small Business Basics Grants

Round 3 of Small Business Basics Grants

Attention, Small Business owners! New opening dates have been announced for Business Basics Grants!

Round 3 opens for applications as follows:

Regional Queensland funding stream: 9 am, Monday 16 May 2022

South East Queensland funding stream: 9 am, Tuesday 17 May 2022

Grant information can be found on the QLD government website.

This grant is for START UPS and small business owners just getting back on their feet. It offers $5,000 cash upfront to go towards things like:

  1. Coaching and Training
  2. Creating or updating your website
  3. Business planning and advice
  4. Strategic marketing planning and advice
  5. Cyber Security tools and training

We are here to help your local small business succeed by understanding your goals and the essence of your brand. Please give us a call if we can help you with any of your digital marketing, I.T Support, and communication needs.