Any business can benefit from a virtual receptionist. No matter your industry, business size or budget, a Virtual Receptionist can reduce the costs of hiring call centre staff, and save your staff time by answering and directing your calls, taking messages and even scheduling appointments!
Low cost for a small business
Low Cost, 24/7 365-day Service
A Virtual Receptionist can deliver an excellent and proficient customer service experience that offers 24/7, 365-day service. A Virtual Receptionist costs a fraction of the cost to hire and train a traditional in-house receptionist.
No Call will go unanswered
Virtual Receptionists can be customised to suit specific company and industry requirements and can also speak different languages.
The most advanced Virtual Receptionist solutions can request customer information and simulate an actual conversation.
Virtual Receptionists can execute some business administrative tasks such as taking messages and scheduling meetings at any hour of the day.
Savvy Customer Support
Customers will not have to wait to receive assistance with common topics because Virtual Receptionists can perform a range of basic customer service tasks and also offer more evolved customer support through other channels, such as live chat. They can chat with potential and returning customers on social media channels and on the website. They can also direct tickets to the right customer agent, saving time and reducing staff workloads.
A Virtual Receptionist with marketing skills can help in your lead-generating campaigns. Whenever they talk to new leads, they can add their details to your CRM so you can walk them through the steps to converting them into customers.
How to Get a Virtual Receptionist
To get started with your very own Virtual Receptionist, an established and trustworthy phone system provider can help you set up a reliable virtual receptionist. The provider will likely have subscription plans to choose from that will vary in price depending on your call volume and size of business.
The provider might ask you a few questions to understand your business model to help them understand your business’ call flow.