As the year draws to a close and the holiday season approaches, it’s essential to keep in mind the Telco Embargo that’s on the horizon. We want to ensure your business sails smoothly through this period, and while we’re always here for you, it’s crucial to understand that only urgent matters will be prioritised during this time. So, let’s shed some light on what you need to know to make the most of this festive season!
What Does the Embargo Mean for Your Business?
The Telco Embargo, an annual occurrence, is a special time of year when major Telcos, including the likes of Telstra, pause setting up new phone lines and broadband connections. This year, the embargo period runs from December 22, 2023, to January 8, 2024. During this time, telecommunications carriers won’t be performing network reconfigurations, relocations, or any hardware or software upgrades on their networks. If you’re planning an office relocation and need to set up internet and phone systems, this information is especially vital for you.
How to Ensure a Smooth Transition and Avoid Interruptions?
For those of you gearing up for an office move, planning is key. Make sure you connect any new phone lines and set up networks before the December deadline. It’s wise to get in touch with us at Key Technologies as early as possible to ensure a hassle-free process. Be sure to check out our helpful articles on managing phone lines and internet services during your move as well. Keep in mind that due to the high volume of orders, reaching out to us early is of utmost importance.
What About Support Services?
Rest assured, our support and maintenance services will continue to operate as usual during the embargo period. However, we want to be upfront about the potential for delays. Given that there will be fewer administrative and technical staff available, especially on Christmas, Boxing Day, and New Year’s Day, service delays may be expected. Your patience and understanding during this time are greatly appreciated.
How Will Key Technologies Be There for You?
At Key Technologies, we understand the significance of the Telco Embargo, and we’re committed to being your reliable partner. While we will be operating with minimal staff numbers during this period, we will have technicians on call for any urgent assistance you may need. Anything not deemed urgent will be deferred until January 10, 2024, so it’s in your best interest to reach out to us early to stay ahead of the curve.
In the spirit of the holiday season, Key Technologies is here to ensure that your business continues to thrive, even during the Telco Embargo. We wish you a cheerful and stress-free transition into the new year, and we look forward to serving you with a smile. If you have any questions or need assistance, don’t hesitate to contact us. Happy holidays, and here’s to a fantastic year ahead! 🎉📞🌐
Call us on 1300 755 615
Or email us: info@keytech.au